19 Cross-Sector Speakers Reveal Fresh Insights & Lessons Learnt Throughout The Ongoing, Accelerated Shift Towards Digital, Self-Service & Automation In Just One Day!
Carl Glover
Director of Boots Operating Systems
Boots Ireland
Sebastian Huschner
Product Strategy Lead,
Customer Loyalty AerClub
Aer Lingus
Bhavna Saraf
Managing Director, Product
Head Digital Bank,
Commercial Business Transformation
Lloyds Banking Group
Chandni Umradia
User Researcher
NHS England
Dr Mostafa Helmy
Director of Digital Strategy
Hydro Wind Energy
Dr Ifeanyichukwu Franklin Nworie
Digital Transformation Analytics Manager
Vodafone
Marco Fabbri
Product Designer
Depop
Les Hopper
Director, Secondary Product
Pearson
Gavin Lee
Head of Digital Operations
Strategy, Production
Cambridge University
Press Assessment
Vikas Gujral
Transformation & Digital Strategy Director
Bupa
Nick Hodder
Director of Digital Transformation
IWM
Paulette Toynton
Managing Director, Head of Channel Servicing & Customer Care
Global Commercial Banking, HSBC HOLDINGS Plc
Simon Donovan
Senior Digital Delivery Manager
DFS
Paul McKeown
Head of Digital Innovation
Nuffield Health
Jim Edwards
Digital Innovation Lead EMEA
Kimberly-Clark
Emma Harvey
Head of Innovation Lab
NHS England
Rachel Haworth
Non Executive Director
Mansfield Building
Society
Nick King
Insight Director
AutoTrader
Head of IT
Boots Ireland
Gregg Widdowson
Director, Sales Engineering EMEA
NICE
1
How can we bridge the gap for engaging, effective experiences which exceed customer expectations?
2
Leverage cutting-edge but customer-focused tech for impactful CX
3
Embed data-driven decision making into design from day one to truly deliver customer-first services
4
From legacy systems to unstructured data, make sense of the web of information to meaningfully guide strategies
5
Deliver engaging, effective experiences across all demographics and remain relevant in spite of constantly evolving expectations
6
Inclusive, human-centred customer journeys that guarantee every customer has an outstanding experience
7
Integrate new tech and leverage data insights for seamless, effortless experiences
8
Prove the business case of human-led digital to design for the customer and deliver for the organisation
We have uncovered the need for CX, UX and digital marketing professionals to invest time in creating human-first strategies, which truly serve customer needs and take advantage of the latest operationally-enhancing tech solutions for outstanding customer journeys which breathe brand personality, maintain that customer connection and differentiate the leading customer-first organisations from those still playing catch up.
Then this is your chance to get involved in The Humanising Digital Conference on 7th September 2022. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@humanisingdigitalconference.com
Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to hr@globalinsightconferences.com.
Please check the website regularly for programme updates and confirmed speakers. For more information or to get involved, please call 44 (0)20 3479 2299 or email info@humanisingdigitalconference.com
*Offer applies to brands only