Deliver Effortless Customer Experiences & Drive Efficiencies: Balancing The Shift To Digital & Self-Serve With Human Interaction

Chatbots, AI Alternatives & Customer Experience ✓ Untangling Customer Data For Insight-Driven, Human-Centred Digital Design ✓ Encourage Customers To Channel Shift ✓ Effortless Customer Journeys ✓ Tackling Demographic Differences: Inclusivity & Accessibility ✓ Customer Trends, Expectations & Behaviours ✓ Cost-Savings Vs Retention – The Business Case For Digitalisation

19 Cross-Sector Speakers Reveal Fresh Insights & Lessons Learnt Throughout The Ongoing, Accelerated Shift Towards Digital, Self-Service & Automation In Just One Day!

Carl Glover
Director of Boots Operating Systems
Boots Ireland

Sebastian Huschner
Product Strategy Lead,
Customer Loyalty AerClub
Aer Lingus

Bhavna Saraf
Managing Director, Product
Head Digital Bank,
Commercial Business Transformation
Lloyds Banking Group

Chandni Umradia
User Researcher
NHS England

Dr Mostafa Helmy
Director of Digital Strategy
Hydro Wind Energy

Dr Ifeanyichukwu Franklin Nworie
Digital Transformation Analytics Manager
Vodafone

Marco Fabbri
Product Designer
Depop

Les Hopper
Director, Secondary Product
Pearson

Gavin Lee
Head of Digital Operations
Strategy, Production
Cambridge University
Press Assessment

Vikas Gujral
Transformation & Digital Strategy Director
Bupa

Nick Hodder
Director of Digital Transformation
IWM

Paulette Toynton
Managing Director, Head of Channel Servicing & Customer Care
Global Commercial Banking, HSBC HOLDINGS Plc

Simon Donovan
Senior Digital Delivery Manager
DFS

Paul McKeown
Head of Digital Innovation
Nuffield Health

Jim Edwards
Digital Innovation Lead EMEA
Kimberly-Clark

Emma Harvey
Head of Innovation Lab
NHS England

Rachel Haworth
Non Executive Director
Mansfield Building
Society

Nick King
Insight Director
AutoTrader

Michelle Kearns

Head of IT
Boots Ireland

Gregg Widdowson
Director, Sales Engineering EMEA
NICE

How are 20+ speakers successfully anticipating and responding to customer needs and experiences in a world of increasing digitalisation, automation and self-service – and reaping the results?

Strike The Balance Between Human Touchpoints & Tech:

How can we bridge the gap for engaging, effective experiences which exceed customer expectations?

Tech, Chatbots, AI:

Leverage cutting-edge but customer-focused tech for impactful CX

Human-Centred Digital Design:

Embed data-driven decision making into design from day one to truly deliver customer-first services

Untangling Customer Data:

From legacy systems to unstructured data, make sense of the web of information to meaningfully guide strategies

Customer Needs, Behaviours, Expectations:

Deliver engaging, effective experiences across all demographics and remain relevant in spite of constantly evolving expectations

Empowering All Customers:

Inclusive, human-centred customer journeys that guarantee every customer has an outstanding experience

Level Up Your Customer Journeys:

Integrate new tech and leverage data insights for seamless, effortless experiences

The Business Case For Digitalisation:

Prove the business case of human-led digital to design for the customer and deliver for the organisation

Why Attend The 3rd Annual Event?

PLUS!

Why Attend The 3rd Annual Humanising Digital Conference?
20+ Hard-Won Examples Of Customer Strategies From Market-Leading, Hands-On Practitioners
7 Tangible Case Studies Including Depop’s Challenges In Developing Inclusive & Accessible Journeys
Boots UK Share Their MarTech Applications To Deliver Personalised Customer Journeys
3 Interactive Panel Discussions With Live Q&A On: The Latest Tech: Chatbots & AI ● Understanding Customer Needs & Behaviours ● Balancing Human & Digital Interaction

We have uncovered the need for CX, UX and digital marketing professionals to invest time in creating human-first strategies, which truly serve customer needs and take advantage of the latest operationally-enhancing tech solutions for outstanding customer journeys which breathe brand personality, maintain that customer connection and differentiate the leading customer-first organisations from those still playing catch up.

A Word From Our Chair:

“Digitalisation offers so many benefits, from increasing speed of service to reducing operational costs. But how can we ensure we don’t lose sight of the customer and what they truly need in the accelerated shift towards digital? Join me and 22 speakers to uncover how we’re walking the tightrope between the latest tech innovations and truly engaging, human-first customer experiences which carry our company personality and ensure every customer feels taken care of.”

Les Hopper

Director, Secondary Product, Pearson

A One-Day, Cross-Sector Conference & Networking Event, 7th September 2022, The Millennium Gloucester Hotel, London

info@humanisingdigitalconference.com

+44 (0)20 3479 2299

Deliver Effortless Customer Experiences & Drive Efficiencies: Balancing The Shift To Digital & Self-Serve With Human Interaction

How are 20+ speakers successfully anticipating and responding to customer needs and experiences in a world of increasing digitalisation, automation and self-service – and reaping the results?