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Our Partners

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Conversocial simplifies how brands communicate with their customers by combining human agents and bots in a single platform. The result; frictionless customer experiences throughout the customer lifecycle that enhance customer loyalty and drive revenue — at scale. Partnering with hundreds of forward-thinking brands such as Google, Tesco, British Airways, and Barclays to help them deliver a better customer experience, Conversocial has a global team of people passionate about helping brands build and scale meaningful relationships with their customers. For more information, please visit www.conversocial.com.

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Cowry Consulting is one the world's leading Behavioural Science consultancies and we're on a mission to make businesses as human as humanly possible.

We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.

We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.

To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com

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eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

To find out more about eGain, visit www.egain.com

 

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Usabilla is now part of the GetFeedback CX platform.

GetFeedback by SurveyMonkey is an agile CX platform that empowers organisations to move at the speed of today’s customers. With GetFeedback, organisations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer experience. GetFeedback enables your team to focus less on technology, and more on what matters most — your customers.

In June 2020, we announced that Usabilla and GetFeedback — two SurveyMonkey acquisitions — were joining forces to create a flexible, easy-to-deploy multi-channel approach to CX management solutions under one brand as the GetFeedback platform. The GetFeedback platform is well positioned to meet the needs of modern businesses with agility, flexibility and integrations with popular business systems at its core.

www.surveymonkey.co.uk

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Verint is a passionate community of employees, partners and customers who work relentlessly to discover new possibilities in customer engagement. We’ve been the industry pace setter since our inception more than 25 years ago, as demonstrated by a steady stream of innovations and market-first acquisitions, hundreds of patents, a rich partner ecosystem, and deep accumulated knowledge from processing nearly 10 billion interactions per year. Almost 10,000 organisations in over 175 countries — including more than 85 percent of the Fortune 100 — rely on Verint.

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can navigate and thrive as the adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and deliver differentiated experiences consistently at scale across every interaction.

With Verint, brands can close the gap created when an organisation lacks the resources required to deliver the desired customer engagement. Closing this engagement capacity gap enables them to build enduring relationships with customers and drive real business results.

www.verint.com