Creative Virtual is a global leader in conversational AI solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Founded in London in 2003, Creative Virtual was a pioneer in the chatbot and virtual agent space and has played an important role in the evolution of this technology and the ways in which it can be implemented. Today leading organisations around the world rely on our award-winning V-Person™ technology and expert team to improve their support experience, reduce costs, increase sales and build brand loyalty.
Based on over 15 years in the industry, Creative Virtual understands how enterprises want to use virtual agents, chatbots and live chat to deliver effective customer service and employee support. Our solutions bring together humans and machines to provide consistent, accurate, personalised and seamless omnichannel engagement. With our flexible integration options and unlimited customisation, organisations can create conversations with customers and employees across touchpoints and at large scale.
Our multi-lingual virtual agent, chatbot and live chat solutions earned us Frost & Sullivan’s 2019 Product Leadership Award for AI-Enhanced Customer Self-Service. We were also honoured with the prestigious 2017 Queen’s Awards for Enterprise in the category of Innovation and listed as one of Britain’s fastest growing private technology companies in the 2018 Sunday Times Tech Track 100.
UserTesting helps you “walk a mile in your customers’ shoes” by making it possible to see, hear, and talk to them as they experience your products, services, apps and messaging. While the majority of organisations believe themselves to be customer-centric, only 30% of their consumers agree with them - UserTesting labels this as the empathy gap. The leading edge platform makes it easy for all teams to get on demand feedback, understand why, and build deep customer empathy through our Human Insight Platform. UserTesting has helped over 35,000 companies, including half of the world's top 100 leading brands, over the past 10 years innovate faster, differentiate from the competition, and continually improve their customer experiences by integrating insights into everything they do.